By Brain Koerber On Jan 19, 2016
Think twice before you write a bad Yelp review for the Iron Horse in New York City, they may just put you in your place.
After a Yelper had an unfavorable experience at a dive bar in Lower Manhattan, she took to Yelpin order to vent some of her frustrations, leaving the Iron Horse with a one-star review.
An unfavorable review can be damaging for any business, so the bar's owner responded. He explained why arriving at a one-star review was a bit unfair considering the reviewer's reasons.
The Yelper was looking for a quiet place to have a drink with friends. However, dive bars are known for being cheap and rowdy. They're the kind of place where you can spill your drink and no one will look twice, somewhere you can make a total ass of yourself and be welcomed back the next night with a pickelback.
To be fair, the Yelper complained about poor service and bad food, but again, dive bars aren't exactly well known for their service or their upscale dining experience.
Iron Horse's owner did a little bit of Yelp sleuthing and discovered that the Yelper typically visited quiet cafés. So, he quickly pointed out that his bar prides itself on its loud ambiance.
"We have four stars on Yelp, but it's not because our food will knock your socks off," the owner explained. "The four stars are there because most of our customers come in looking for a fun time and to get away from the mundane of the every day, while enjoying a simple, decent meal at a low price."
The owner finished by suggesting that the patron align her expectations with the type of establishment she's visiting. He then gave her a one-star rating, which could go up if she came back to have a drink with the owner.
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